COVID-19 HoiTEA ToiTEA Updates

Update 6-8-20

Fellow Tea Drinkers,

As we have shared throughout this journey, your safety and the safety of our employees are our top priority. Since our store closed on March 16th, we have been planning how and when to reopen to provide the products you know and love safely and effectively. With that in mind, today, we are writing to share an update about our reopening approach and the first steps we are taking to welcome you back to HoiTEA ToiTEA.
 
We are excited to announce that HoiTEA ToiTEA will be  reopening on Monday, June 15th! As we adjust our schedules and cafe flow to support recommendations by the CDC, we ask for your patience and understanding as we navigate through these uncharted waters.
 
Here’s what you can expect from HoiTEA ToiTEA during this time:
 

  • Face Coverings: Employees are required to wear a face covering, and invite you to join us in wearing one as well. 
  • Frequent Hand Washing & Gloves for Food Handling:
    Employees are required to wear gloves during food handling and will be required to change out gloves and wash hands frequently.
  • Increased Cleaning: We are cleaning and disinfecting our space hourly throughout the day and will continue to disinfect the POS after every transaction.
  • Hand Sanitizer: Available at register and pickup area for customer use.
  • Social Distancing: Practice appropriate distancing of at least six feet. To support this, we will have markers lined on the floor to keep customers six feet apart while waiting to order and pickup.
  • Employee Wellness: Employees will participate in daily wellness screening before starting their shifts.
  • Hours: Our hours will also be limited to12pm-6pm daily to allow for additional disinfecting and cleaning routines.

 
On behalf of the entire HoiTEA ToiTEA team, we thank you for your continued loyalty and support. We will keep listening, learning, and moving forward together on this journey. We look forward to seeing you again soon!  Be safe and keep others safe; we’re all in this together!

Stay safe and healthy,

HoiTEA ToiTEA TEAm

Update 5-13-20

Fellow Tea Drinkers,

Mayor Hogsett anounced today that restaurants will have the ability to re-open for outdoor seating only on the 22nd. Malls are allowed to open at 50% capacity with gatherings of no more than 25 people. Since we are located in the Fashion mall food court, we will not be opening on the 16th. We still anticipate opening in early June as the situation continues to improve. More updates to come.

 

Stay safe & healthy!

Sincerely,

Alexandra & Justin Harris

Update 5-12-20

Fellow Tea Drinkers,

As we are planning to re-open we are working hard to develop processes/proceedures to keep our staff and customers safe during these challenging times. We are currently following guidance from Mayor Hogsett to determine re-opening dates. As it stands today, HoiTEA ToiTEA is leaning towards a re-open during phase 3 of the Governors reopening plan. At this time it is unclear when phase 3 will come, but we do anticipate it happening closer to June for Marion county. At this time, early June looks promising.

 

Stay safe & healthy!

Sincerely,

Alexandra & Justin Harris

Update 3-16-20

Fellow Tea Drinkers,

As a result of Mayor Hogsett’s necessary decision to close all bars and restaurants through at least April 5th, 2020, HoiTEA ToiTEA will temporarily be closed. HoiTEA ToiTEA and Nelson’s Tea fully support Mayor Hogsett’s decision and commend him on his preventative efforts to slow the COVID-19 outbreak.
HoiTEA ToiTEA Keystone Business Update:
As many of you know, our company has seen its share of challenges with the closing of our Broad Ripple location back in September 2019 and the financial weight of that location and the decision to close it has weighed heavily on us. We have been blessed to be invited to open HoiTEA ToiTEA @ the Keystone fashion mall and opened the business on February 5th of 2019.

Our first 12 months with Simon malls have been a great learning experience and has allowed us to further improve the quality of our artisan/craft beverages with even more efficiency.

Nelson’s Tea™ located in Indianapolis, IN is where we manufacture the teas for HoiTEA ToiTEA and several cafes throughout the nation. We have created over 150 blends. Nelson’s Tea was established in 2012 right after we were married, and the name Nelson is Alex’s (wife) maiden name, and this was our way of keeping it alive. In light of recent events, Nelson’s Tea is experiencing a dramatic reduction in sales as a direct result of the temporary closures experienced by many of our customers across the nation.

If you’ve enjoyed our teas at HoiTEA ToiTEA, you can make them right in your own home. Simply order online @ www.NelsonsTea.com and we will deliver all of your favorite blends right to your door!  We appreciate your support during these difficult times. 

Stay safe & healthy!

Sincerely,

Alexandra & Justin Harris

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